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They kept saying my ID wasn't acceptable and I work for a bank where I scrutinize ids for a living! The 'advisers' do not have good people skills at all and the 'support' is even worse. The site was easy enough to use, everything else was horrible. I was contacted by sales rep as soon as I signed in, which is good But the sale rep was so pushy and asked me to deposit money, which sounded a bit different but the worse is yet to come, I was abused VIA emails I will not recommend Xforex to anyone EVER!
XForex provides a mobile app that has allowed me to view my open positions and to open new positions while I am away from my home computer. This is important for me since the markets can change within minutes. Also within a few hours of signing up, I received a phone call from my assigned trading experts, who gave good advice, but I really didn't need it because I am a seasoned trader. There security appears to be secure, since they asked me for more than one ID, which is fine.
I rather be safe than sorry. The customer service was polite. I will continue to use XForex until I find something better. The exact amount of my deposit. I wanted to withdraw that money yesterday since I just borrowed it I didn't want to but I felt guilty that she kept on calling me and she even asked me "you don't trust me?
Then when I asked her to call when I was only losing around usd, she called and told me that the market is moving slower than usual and that I should wait I waited until all Usd is gone I am not saying I am not wrong but her telling me that I should trust her because she is an expert and that i should not worry Andrew, Jun 16, , Guest Xforex.
Nisreen Abo Ahmd and she asked me to log in to my account. However, she made me do some trades through her advices and when I asked her "Is this a demo account we are working in or real? So, I was exposed to live trading immediately where I bore lots of loses. The Account Manager gave many false and illegal trading advices which caused a major loss in addition to neglecting the need of using stop losses strategy by her.
Another major thing to complain about is the style of trading instructions, and advices I was receiving through the frequent daily calls of my Account Manager. I was requested by her to place mostly high value orders in rush basis with no understanding of the risky cases and their consequences. I believe that there should be only training by their staff in addition to analytical recommendations with warnings that it is my responsibility but not trading advices and that the losses I had as a result of their advices should be their responsibility not mines.
However, although most of the trading advices were by telephone buy I have a proof by E-mail. I also sent a complain to her in this regard to take into consideration the type of advices she is asking me to follow.
On the other hand, not using Stop Losses strategy is a big mistake. The Account Manager was always neglecting the need of using Stop Losses Strategies although I requested this many times by telephone and through a previous complain I sent by E-Mail. Stop losses strategy is highly important especially for beginners like me, but she was always preventing me from using it through her trading advices.
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